A NEW electronic system at Wexham Park Hospital has been described as a “shambles” just days after launching.
Frimley Health NHS Foundation Trust began its new electronic patient record system on Sunday, June 12.
The Trust announced on Twitter: “We’re very excited about the benefits our new #EpicEPR electronic record will bring for our patients.”
However, one patient wasn’t happy with his experience when he visited the A&E department on Monday, June 13.
Dave, from the South Bucks area, said the system is “chaos” when he took his daughter there for her head injury.
He said: “When we arrived there was a long queue just to register, there isn’t normally a queue. People were staying for a very long time, so I knew something wasn’t right.
“When our time came to see the doctor, the receptionist asked me if my daughter had been here before. “
He said he phoned 111 prior to turning up, and they were told his daughter would be referred to the A&E department at Wexham Park Hospital.
“But the receptionist couldn’t find her on the system,” Dave said.
“I asked the receptionist what was going on and why this system had been launched without any staff knowing how it worked.
“How could they put this up live without any training?”
However, Dave explained the receptionist had told him that staff were given training several weeks ago.
In total, the family were there from around 10am to 6pm.
In the post online, Frimley Health NHS Foundation Trust did warn patients of potential teething issues while settling in to the new system.
The post said: “Some things may take a bit longer this week while our staff bring the new system up to speed.”
We're very excited about the benefits our new #EpicEPR electronic record will bring for our patients. Some things may take a bit longer this week while our staff bring the new system up to speed. pic.twitter.com/ovg2dIsypt
— Frimley Health NHS Foundation Trust 💙 (@FrimleyHealth) June 12, 2022
Dave added: "It’s crazy, these are patients they are dealing with and there’s already a backlog so this could make things worse,” he said.
“I do want to say however that the nurses and staff were trying to do everything they could to help and make sure everyone was ok by offering teas and coffees out to people waiting.”
Frimley Health NHS Foundation Trust has been contacted for an official statement.
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