FURNITURE Villages' head office in Slough has been victim to a cyber attack with customers experiencing 'delays to their orders'.
The company based on Bath Road, Slough confirmed in a statement last week that they were the 'target of a cybersecurity attack'.
As a result, there have been delays to customers orders and deliveries across the UK.
The issue came to light late on Friday night (May 28) and the company decided to shut off the affected IT systems in order to limit the impact of the incident.
READ MORE: Power cuts in Slough
To read our full statement, please click here: https://t.co/cBvd34TSLy pic.twitter.com/yPBMTDYpRz
— Furniture Village (@OfficialFV) June 3, 2021
Furniture Village continues to investigate how the cyber attack happened and staff 'are working hard to get systems back online'.
Some customers have taken to Twitter to praise Furniture Village for quickly getting orders sorted, despite late deliveries.
@OfficialFV Difficult week for you but I got my delivery only a day late thanks to your warehouse guy asking for me to WhatsApp him my bill so he could get the delivery sorted. Drivers were brill as well. #Thankyou
— Angie (@angie_c_w) June 4, 2021
@OfficialFV I would like to say a big thank you for getting my bed delivered today . Thank you for all your help . Also thank you to the delivery drivers to they were so helpful and kind . I know you’ve all had a difficult week . But the thought of sleeping on my sofa again .
— Ingrid Penn (@PennIngrid) June 4, 2021
A statement on their website says: "We’d like to apologise to customers who have experienced disruption or delay to their orders, following the cybersecurity incident that we recently experienced. We are pleased to share that, while we are continuing to experience some disruption, we are making progress on restoring our systems and are now fulfilling some orders on a limited basis.
ALSO READ: Stacey Solomon and family visits Black Park in Slough in half-term
"We have implemented some workaround solutions and manual processes to try and limit disruption as much as we can, and have started to contact some customers to schedule deliveries. Please be assured we are working as quickly as possible to restore systems and fulfill your orders."
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules hereLast Updated:
Report this comment Cancel